Certain products sold by Kasastore Ltd are covered by the manufacturer's standard warranty and 24-month warranty for defects of conformity. To use the warranty, the customer will keep the invoice received by e-mail.

The manufacturer's standard warranty is provided in the manner described in the documentation included in the packaging of the product.

The 24-month warranty applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation. This guarantee is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT). In case of lack of conformity, Kasastore Ltd provides, without cost to the customer, the restoration of conformity by repair / replacement or reduction of price, until the termination of the contract. If, as a result of intervention by an Authorized Service Center, the defect does not result in a lack of compliance, the customer will be charged for any costs of verification and recovery required from authorized, as well as transportation costs if incurred by Kasastore Ltd.

The replacements in case of DOA (Dead On Arrival: product not working on delivery) takes place only if expressly provided by the manufacturer. The timing of replacement or repair of any product depends solely on the policies of the manufacturer.

No compensation may be required to Kasastore Ltd for any delays in repairs or replacements.

In cases where the application of the guarantee providing for the return of the product, the product must be returned by Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals,, etc ...) .


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