This website uses the cookies to give you a better experience. If you use this site, you agree to the use of the cookies.
CookiesRight of cancellation
The EU consumer
(private person only) can cancel the order within 14 days from the
day following delivery.
The consumer must cancel in writing at the following address e-mail: customer-service@kasastore.com
The consumer can examine the goods as he would do when
purchasing in a shop.
A deduction can be made if the value of the goods has been reduced
as a result of you handling the goods more than was
necessary.
The consumer has statutory duty to take care of the goods.
Damage or distress caused or allowed by the consumer to the product may void the right to return the product.
Cancelled orders where the goods are returned damaged, used,
worn, scratched, modified or missing any of the supplied equipment,
will not be refunded.
The damaged products will be available for the collection by the
customer, that must take place within 7 days.
After this deadline they will be scrapped.
The consumer is responsible for the cost of sending back the goods.
Returns address is indicated in the transport document/invoice.
The goods must be returned within 14 days from the cancel in writing.
If you cancel this contract, you will be refunded all payments
you have made on our behalf, including standard delivery costs
(cheapest available), without undue delay and in any event no later
than 30 days from the day when we are informed of your decision to
terminate this contract.
These refunds will be made using the same means of payment as you
used for the initial transaction.
The redemption may be suspended until receipt of the
goods.
- 02.05.2025 jul France
Articles conformes, livraison rapide et bon suivi. Rien ŕ redire.
- 02.05.2025 Leo (Gir) Spain
Buena atención, aunque el pedido no se completó El artículo que pedí ya no estaba disponible, pero me informaron con claridad y el reembolso fue procesado rápidamente. Agradezco la seriedad y el buen trato.
- 02.05.2025 Fab (RA) Italy
Tutto perfetto Ordine semplice, comunicazione chiara e consegna nei tempi previsti. Nulla da segnalare.